FAQs

Is your pottery dishwasher safe?

All of my pottery is dishwasher safe, made from durable stoneware designed to hold up to heavy use. Some items have real gold luster overglaze, which will be emphasized in the listing description. Gold luster is soft and can wear off over time when washed, so you may want to handle lustered items with extra care.

Can I put your ceramics in the microwave?

Microwave safety is built into my item descriptions, so for safety's sake, always double check the description before zapping your dish. I occasionally use real gold luster, high fire metal wire, and magnets, none of which should be goin' in your microwave; everything else is just fine!

Do you ship internationally?

Not yet! Right now with the fluctuating state of tariffs, customs fees, and taxes, I can't guarantee a positive experience shipping internationally. This is something I hope to offer in future!

Do you do customs?

Customs are closed at the moment. Sign up for my email list to be notified when they come back in stock!

What is your return policy?

I review return requests individually, so while I have timeframe recommendations and general guidelines listed here, you can always reach out to see if I can make an exception.

Items could be eligible for refund, replacement, or exchange if:

  • They do not arrive at all
  • They arrive damaged (please send a photo of the damage over email)
  • They're unused, in their original condition, and have been purchased within 30 days

Send return requests through my contact page or via email at bus20ceramics@gmail.com and I'll get back to you with next steps.

Why do your restocks take a long time?

I'm disabled and make everything myself, which means I'm not able to keep up with factory or Amazon production timeframes. I restock as often as possible with the highest quality work I offer!

When will you make more "I Will Succeed" mugs or trays?

I'm always making them! I send out an email blast, update my Patreon subscribers, and update my mailing list when shop updates are about to go live.

Do you teach classes?

I'm working on setting up a roster of seasonal classes and pop-ups. Keep an eye on the Events page for more details.

Have more questions?

If you don't see your question listed above, I'd love to answer it! Reach out via the contact form to get started.